Institutional Repository
Technical University of Crete
Technical University of Crete
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| URI | http://purl.tuc.gr/dl/dias/ACF51AEB-043F-477A-A833-A7A3E70D7BCC | - |
| Identifier | https://doi.org/10.1016/j.foodqual.2022.104750 | - |
| Identifier | https://www.sciencedirect.com/science/article/pii/S0950329322002257 | - |
| Language | en | - |
| Extent | 9 pages | en |
| Title | Customer satisfaction in short food supply chains: a multiple criteria decision analysis approach | en |
| Creator | Tiganis Antonios | en |
| Creator | Grigoroudis Evangelos | en |
| Creator | Γρηγορουδης Ευαγγελος | el |
| Creator | Chrysochou, Polymeros | en |
| Publisher | Elsevier | en |
| Content Summary | In this paper, we study customer satisfaction in short food supply chains. Specifically, we address how elements of the marketing mix of short food supply chains drive customer satisfaction. Our empirical work is based on a survey adopting a method known as the multicriteria satisfaction analysis. Our results show that the process of sales and the producers are the most important marketing mix elements and receive strong indications of customer satisfaction, thus offering a competitive advantage for short food supply chains. Pricing, place, purchase environment, and promotion can be described as potential threats to short food supply chains. Finally, the product is rated as low in importance but high in satisfaction, which suggests that consumers take its premium quality for granted. Our results suggest that emphasis should be placed on the processes of sales and producers. | en |
| Type of Item | Peer-Reviewed Journal Publication | en |
| Type of Item | Δημοσίευση σε Περιοδικό με Κριτές | el |
| License | http://creativecommons.org/licenses/by/4.0/ | en |
| Date of Item | 2023-12-22 | - |
| Date of Publication | 2023 | - |
| Subject | Short food supply chains (SFSCs) | en |
| Subject | Customer satisfaction | en |
| Subject | Marketing mix | en |
| Subject | Multicriteria satisfaction analysis (MUSA) | en |
| Subject | Food retail | en |
| Bibliographic Citation | A. Tiganis, E. Grigoroudis, and P. Chrysochou, “Customer satisfaction in short food supply chains: a multiple criteria decision analysis approach,” Food Qual. Preference, vol. 104, Mar. 2023, doi: 10.1016/j.foodqual.2022.104750. | en |
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