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Digital transformation in public management and the application of the Technology Acceptance Model (TAM)

Panethymitakis Ioannis

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URIhttp://purl.tuc.gr/dl/dias/6EC1A230-62BC-4662-BC00-DC000152037A-
Identifierhttps://doi.org/10.26233/heallink.tuc.103137-
Languageen-
Extent181 pagesen
TitleDigital transformation in public management and the application of the Technology Acceptance Model (TAM)en
TitleΨηφιακός μετασχηματισμός στη δημόσια διοίκηση και εφαρμογή του μοντέλου αποδοχής τεχνολογίαςel
CreatorPanethymitakis Ioannisen
CreatorΠανεθυμιτακης Ιωαννηςel
Contributor [Thesis Supervisor]Moustakis Vasilisen
Contributor [Thesis Supervisor]Μουστακης Βασιληςel
Contributor [Committee Member]Zopounidis Konstantinosen
Contributor [Committee Member]Ζοπουνιδης Κωνσταντινοςel
Contributor [Committee Member]Tsafarakis Steliosen
Contributor [Committee Member]Τσαφαρακης Στελιοςel
PublisherΠολυτεχνείο Κρήτηςel
PublisherTechnical University of Creteen
Academic UnitTechnical University of Crete::School of Production Engineering and Managementen
Academic UnitΠολυτεχνείο Κρήτης::Σχολή Μηχανικών Παραγωγής και Διοίκησηςel
Content SummaryDigital transformation has emerged as a critical driver of modernization in public management, reshaping governance structures, service delivery, and citizen engagement. This thesis conducts a systematic literature review to examine the key drivers, challenges, and impacts of digital transformation in public administration. Using a concept-centric approach based on Webster & Watson (2002), the research categorizes existing literature into five main themes: Digital Transformation, Public Management & Governance, Organizational Change & Innovation, Citizen-Centric Services & Engagement, and Ethical, Legal & Security Concerns. Findings indicate that digital transformation enhances government efficiency, transparency, and responsiveness but also presents significant challenges, including bureaucratic resistance, cybersecurity risks, and the digital divide. The study highlights the critical role of digital leadership, regulatory frameworks, and technological integration in shaping the success of digital initiatives. Additionally, the COVID-19 pandemic is examined as a key accelerator of digitalization in public administration. Despite the growing body of research, gaps remain in understanding the long-term impacts of digital governance, particularly in developing economies. The study calls for further comparative, longitudinal, and empirical research on AI ethics, digital inclusion, and cybersecurity within public administration. By addressing these gaps, policymakers and scholars can enhance the strategic implementation of digital transformation initiatives, ensuring more inclusive and resilient governance models in the digital age.en
Type of ItemΜεταπτυχιακή Διατριβήel
Type of ItemMaster Thesisen
Licensehttp://creativecommons.org/licenses/by-nc/4.0/en
Date of Item2025-05-15-
Date of Publication2025-
SubjectDigital transformationen
SubjectPublic managementen
Subjecte-Governmenten
SubjectDigital governanceen
SubjectArtificial intelligenceen
SubjectCitizen engagementen
SubjectDigital inclusionen
SubjectPolicy-makingen
SubjectOrganizational changeen
SubjectMaster in Technology & Innovation Managementen
SubjectMTIMen
Bibliographic CitationIoannis Panethymitakis, "Digital transformation in public management and the application of the Technology Acceptance Model (TAM)", Master Thesis, School of Production Engineering and Management, Technical University of Crete, Chania, Greece, 2025en
Bibliographic CitationΙωάννης Πανεθυμιτάκης, "Ψηφιακός μετασχηματισμός στη δημόσια διοίκηση και εφαρμογή του μοντέλου αποδοχής τεχνολογίας", Μεταπτυχιακή Διατριβή, Σχολή Μηχανικών Παραγωγής και Διοίκησης, Πολυτεχνείο Κρήτης, Χανιά, Ελλάς, 2025el

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