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A business excellence model for the hotel sector: implementation to high‐class Greek hotels

Moustakis Vasilis, Politis Ioannis, Litos Charalampos, Grigoroudis Evangelos

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URIhttp://purl.tuc.gr/dl/dias/198C226A-4EBE-4AB2-B481-13B73A208C24-
Identifierhttps://doi.org/10.1108/14635770910972414-
Identifierhttp://www.emeraldinsight.com/doi/full/10.1108/14635770910972414-
Languageen-
TitleA business excellence model for the hotel sector: implementation to high‐class Greek hotelsen
CreatorMoustakis Vasilisen
CreatorΜουστακης Βασιληςel
CreatorPolitis Ioannisen
CreatorΠολιτης Ιωαννηςel
CreatorLitos Charalamposen
CreatorΛιτος Χαραλαμποςel
CreatorGrigoroudis Evangelosen
CreatorΓρηγορουδης Ευαγγελοςel
PublisherEmeralden
Content SummaryThe purpose of this paper is to present the development of a business excellence model applicable in the hospitality industry. Design/methodology/approach -Two surveys using questionnaires were conducted: the first one for the development of the model's criteria and sub‐criteria and the second one for the assessment of the criteria and sub‐criteria weights. The model was tested on a number of Greek high‐class hotels. Findings – Compared with other business excellence models the proposed model includes criteria and sub‐criteria that are more applicable to hotels. The model studies the factors that drive excellence in the hotel sector as well as the importance of these factors as they have been defined by the managers of the hotels. The implementation of the model in a number of high‐class Greek hotels shows its applicability and suitability to be used as a benchmarking system. Research limitations/implications – Time limitations, as the project was co‐funded by the European Union, have limited the implementation of the proposed business excellence model to a small number of Greek hotels in the area of Crete. Originality/value – The critical success factors for high‐class hotels have been identified and a business excellence model applicable in the hospitality sector has been developed.en
Type of ItemPeer-Reviewed Journal Publicationen
Type of ItemΔημοσίευση σε Περιοδικό με Κριτέςel
Licensehttp://creativecommons.org/licenses/by/4.0/en
Date of Item2015-10-15-
Date of Publication2009-
Subject Business excellenceen
SubjectSelf assessmenten
SubjectTotal quality managementen
SubjectHotels--Greeceen
Bibliographic CitationY. Politis, Ch. Litos, E. Grigoroudis and V. S. Moustakis, "A business excellence model for the hotel sector: implementation to high‐class Greek hotels", Bench.: an Int. J., vol. 16, no. 4, pp. 462-483, 2009. doi: 10.1108/14635770910972414el

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