Ιδρυματικό Αποθετήριο
Πολυτεχνείο Κρήτης
Πολυτεχνείο Κρήτης
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| URI | http://purl.tuc.gr/dl/dias/096896D6-6A21-446C-93C2-BB413983559C | - |
| Αναγνωριστικό | https://doi.org/10.1108/14635770910972414 | - |
| Γλώσσα | en | - |
| Τίτλος | A business excellence model for the Greek hotel sector | en |
| Δημιουργός | Moustakis Vasilis | en |
| Δημιουργός | Μουστακης Βασιλης | el |
| Δημιουργός | Litos Charalampos | en |
| Δημιουργός | Λιτος Χαραλαμπος | el |
| Δημιουργός | Politis Ioannis | en |
| Δημιουργός | Πολιτης Ιωαννης | el |
| Δημιουργός | Grigoroudis Evangelos | en |
| Δημιουργός | Γρηγορουδης Ευαγγελος | el |
| Εκδότης | Emerald Group Publishing Limited | en |
| Περίληψη | The purpose of this paper is to present the development of a business excellence model applicable in the hospitality industry. Design/methodology/approach – Two surveys using questionnaires were conducted: the first one for the development of the model's criteria and sub-criteria and the second one for the assessment of the criteria and sub-criteria weights. The model was tested on a number of Greek high-class hotels. Findings – Compared with other business excellence models the proposed model includes criteria and sub-criteria that are more applicable to hotels. The model studies the factors that drive excellence in the hotel sector as well as the importance of these factors as they have been defined by the managers of the hotels. The implementation of the model in a number of high-class Greek hotels shows its applicability and suitability to be used as a benchmarking system. Research limitations/implications – Time limitations, as the project was co-funded by the European Union, have limited the implementation of the proposed business excellence model to a small number of Greek hotels in the area of Crete. Originality/value – The critical success factors for high-class hotels have been identified and a business excellence model applicable in the hospitality sector has been developed. | en |
| Τύπος | Πλήρης Δημοσίευση σε Συνέδριο | el |
| Τύπος | Conference Full Paper | en |
| Άδεια Χρήσης | http://creativecommons.org/licenses/by/4.0/ | en |
| Ημερομηνία | 2015-11-04 | - |
| Ημερομηνία Δημοσίευσης | 2006 | - |
| Θεματική Κατηγορία | Business excellence | en |
| Θεματική Κατηγορία | Hotels--Greece | en |
| Βιβλιογραφική Αναφορά | C. Litos, Y. Politis, E. Grigoroudis, V. Moustakis, "A business excellence model for the Greek hotel sector," presented at XVI ABAS International Conference, 2006, pp. 462-483. | en |
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