Ιδρυματικό Αποθετήριο
Πολυτεχνείο Κρήτης
Πολυτεχνείο Κρήτης
EN
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| URI | http://purl.tuc.gr/dl/dias/D6F9B2C9-E46C-48F6-9C2A-967379809C75 | - |
| Αναγνωριστικό | https://doi.org/10.1080/01900692.2014.903267 | - |
| Γλώσσα | en | - |
| Μέγεθος | 9 pages | en |
| Τίτλος | Internal customer satisfaction in health-care organizations: A multicriteria analysis approach | en |
| Δημιουργός | Matsatsinis Nikolaos | en |
| Δημιουργός | Ματσατσινης Νικολαος | el |
| Δημιουργός | Grigoroudis, Evangelos | en |
| Δημιουργός | Vasileios Fortsas | en |
| Δημιουργός | Panagiotis Manolitzas | en |
| Εκδότης | Taylor & Francis | en |
| Περίληψη | The main aim of the presented research is to assess personnel satisfaction at the General Hospital of Chania (GHC), Greece, during the current economic crisis period. Data analysis is based on the MUltiplecriteria Satisfaction Analysis (MUSA) method, which is a multicriteria analysis model for collectively measuring customer satisfaction. The provided results are able to evaluate quantitative overall and partial satisfaction levels and determine the weak and strong points of employee satisfaction. According to the presented results, the personnel of the GHC appear to be satisfied, particularly regarding the work content and the relation with co-workers, while higher dissatisfaction may be observed in other characteristics. The improvement actions should be focused on the provided means/tools, the salary/other benefits, and the organization’s human resources management, given that these are the characteristics having the lowest satisfaction indices, while at the same time being the ones that are really important for the personnel. | en |
| Τύπος | Peer-Reviewed Journal Publication | en |
| Τύπος | Δημοσίευση σε Περιοδικό με Κριτές | el |
| Άδεια Χρήσης | http://creativecommons.org/licenses/by/4.0/ | en |
| Ημερομηνία | 2015-11-04 | - |
| Ημερομηνία Δημοσίευσης | 2014 | - |
| Θεματική Κατηγορία | Multicriteria analysis | en |
| Θεματική Κατηγορία | Personnel satisfaction, | en |
| Βιβλιογραφική Αναφορά | P. Manolitzas, V. Fortsas, E. Grigoroudis, N. Matsatsinis," Internal customer satisfaction in health-care organizations: A Multicriteria analysis approach ," Intern. j. of Public Adm. ,vol 37,no.10 ,pp.646-654, 2014.doi:10.1080/01900692.2014.903267 | en |
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