Institutional Repository
Technical University of Crete
Technical University of Crete
EN
|
EL
| URI | http://purl.tuc.gr/dl/dias/D6F9B2C9-E46C-48F6-9C2A-967379809C75 | - |
| Identifier | https://doi.org/10.1080/01900692.2014.903267 | - |
| Language | en | - |
| Extent | 9 pages | en |
| Title | Internal customer satisfaction in health-care organizations: A multicriteria analysis approach | en |
| Creator | Matsatsinis Nikolaos | en |
| Creator | Ματσατσινης Νικολαος | el |
| Creator | Grigoroudis, Evangelos | en |
| Creator | Vasileios Fortsas | en |
| Creator | Panagiotis Manolitzas | en |
| Publisher | Taylor & Francis | en |
| Content Summary | The main aim of the presented research is to assess personnel satisfaction at the General Hospital of Chania (GHC), Greece, during the current economic crisis period. Data analysis is based on the MUltiplecriteria Satisfaction Analysis (MUSA) method, which is a multicriteria analysis model for collectively measuring customer satisfaction. The provided results are able to evaluate quantitative overall and partial satisfaction levels and determine the weak and strong points of employee satisfaction. According to the presented results, the personnel of the GHC appear to be satisfied, particularly regarding the work content and the relation with co-workers, while higher dissatisfaction may be observed in other characteristics. The improvement actions should be focused on the provided means/tools, the salary/other benefits, and the organization’s human resources management, given that these are the characteristics having the lowest satisfaction indices, while at the same time being the ones that are really important for the personnel. | en |
| Type of Item | Peer-Reviewed Journal Publication | en |
| Type of Item | Δημοσίευση σε Περιοδικό με Κριτές | el |
| License | http://creativecommons.org/licenses/by/4.0/ | en |
| Date of Item | 2015-11-04 | - |
| Date of Publication | 2014 | - |
| Subject | Multicriteria analysis | en |
| Subject | Personnel satisfaction, | en |
| Bibliographic Citation | P. Manolitzas, V. Fortsas, E. Grigoroudis, N. Matsatsinis," Internal customer satisfaction in health-care organizations: A Multicriteria analysis approach ," Intern. j. of Public Adm. ,vol 37,no.10 ,pp.646-654, 2014.doi:10.1080/01900692.2014.903267 | en |
Copyright © DIAS 2013
