Ιδρυματικό Αποθετήριο
Πολυτεχνείο Κρήτης
Πολυτεχνείο Κρήτης
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| URI | http://purl.tuc.gr/dl/dias/223AB08E-A964-4DB4-89BE-54727A30822F | - |
| Αναγνωριστικό | https://doi.org/10.1080/1528008X.2011.541827 | - |
| Αναγνωριστικό | http://www.tandfonline.com/doi/pdf/10.1080/1528008X.2011.541827 | - |
| Γλώσσα | en | - |
| Μέγεθος | 22 pages | en |
| Τίτλος | A sector oriented methodology for the development business excellence model–application in Greek hotel industry | en |
| Δημιουργός | Moustakis Vasilis | en |
| Δημιουργός | Μουστακης Βασιλης | el |
| Δημιουργός | Grigoroudis Evangelos | en |
| Δημιουργός | Γρηγορουδης Ευαγγελος | el |
| Δημιουργός | Politis Ioannis | en |
| Δημιουργός | Πολιτης Ιωαννης | el |
| Δημιουργός | Litos Charalampos | en |
| Δημιουργός | Λιτος Χαραλαμπος | el |
| Εκδότης | Taylor & Francis | en |
| Περίληψη | The article presents a Business Excellence Model development guide with specific reference to the hospitality industry. It demonstrates the application of the proposed methodology in selected Greek luxury hotels. Results draw from a two-stage survey, which encompassed a large number of Greek luxury hotels in cooperation with hotel managers. The first stage was administered to 20 hotel managers and was geared toward defining the study instrument. Second stage was addressed to 80 hotel managers and was based on the instrument defined during the first stage. A linear programming model was created in order to estimate criterion and sub-criterion weight values using second-stage survey responses. Results showed that the proposed methodology is effective and that it incorporates all appropriate steps necessary to develop a sector-oriented business excellence model. | en |
| Τύπος | Peer-Reviewed Journal Publication | en |
| Τύπος | Δημοσίευση σε Περιοδικό με Κριτές | el |
| Άδεια Χρήσης | http://creativecommons.org/licenses/by/4.0/ | en |
| Ημερομηνία | 2015-10-15 | - |
| Ημερομηνία Δημοσίευσης | 2011 | - |
| Θεματική Κατηγορία | Business excellence | en |
| Θεματική Κατηγορία | Self-assessment | en |
| Θεματική Κατηγορία | Greek hotel sector | en |
| Θεματική Κατηγορία | Total quality management | en |
| Βιβλιογραφική Αναφορά | Ch. Litos, Y. Politis, E. Grigoroudis and V. Moustakis, "A sector oriented methodology for the development business excellence model–application in Greek," J. of Qual. Assur. in Hosp. & Tour., vol. 12, no. 2, pp. 83-103, 2011. doi: 10.1080/1528008X.2011.541827 | en |
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