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Digital transformation in public management and the application of the Technology Acceptance Model (TAM)

Panethymitakis Ioannis

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Summary

Digital transformation has emerged as a critical driver of modernization in public management, reshaping governance structures, service delivery, and citizen engagement. This thesis conducts a systematic literature review to examine the key drivers, challenges, and impacts of digital transformation in public administration. Using a concept-centric approach based on Webster & Watson (2002), the research categorizes existing literature into five main themes: Digital Transformation, Public Management & Governance, Organizational Change & Innovation, Citizen-Centric Services & Engagement, and Ethical, Legal & Security Concerns. Findings indicate that digital transformation enhances government efficiency, transparency, and responsiveness but also presents significant challenges, including bureaucratic resistance, cybersecurity risks, and the digital divide. The study highlights the critical role of digital leadership, regulatory frameworks, and technological integration in shaping the success of digital initiatives. Additionally, the COVID-19 pandemic is examined as a key accelerator of digitalization in public administration. Despite the growing body of research, gaps remain in understanding the long-term impacts of digital governance, particularly in developing economies. The study calls for further comparative, longitudinal, and empirical research on AI ethics, digital inclusion, and cybersecurity within public administration. By addressing these gaps, policymakers and scholars can enhance the strategic implementation of digital transformation initiatives, ensuring more inclusive and resilient governance models in the digital age.

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