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Administrative process reengineering using a business process management system (BPMS)

Triantis Stefanos

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Summary

At a time when companies and organizations are called to survive and improve in various areas (e.g. financial balance, certification by organizations, apply of innovative technologies, automation of operations, etc.), the proper management and utilization of their available resources (human potential, capital, equipment, etc.) is perhaps more necessary than ever before. The interaction of the above resources through events, tasks and decisions within a delimited framework in terms of sequence, constitutes a process. The concept of ProcessManagement enters into various areas of the day-to-day operations of businesses and organizations and has evolved (in various forms) over the years. The science of Informatics and its new technological tools is a valuablehelp in the effort made for its further development in the present era.The present dissertation aims to highlight the notion and value of the proper Business Process Management (BPM) through Business Process Management Systems (BPMS) and as a result, the consequent benefits for businesses and organizations. For this purpose, a detailed market research was conducted, focusing on open source software systems so as to make the best possible choice, which was finally proposed for pilot evaluation in the competent (for the Procurement Process of the Technical University of Crete) department. The software selected is called "Camunda BPM" and the name given to the system developed for Procurement Management is "PM SYSTEM". The whole administrative process is described through the Business Process Model & Notation Language (BPMN) which depicts step by step its stages in the form of a flowchart. Code development (via Camunda BPM) was necessary to make operational in this process the various modules of BPMN. The final goalwas the implementation of the proposed system and its evaluation in a pilot framework for the execution of the Procurement Process at the Technical University of Crete. The conclusions drawn will be taken into account forpossible further development and improvement of the existing way of implementation of the above process.

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