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Digital transformation of the Greek Public Sector: Evaluation and development strategies

Fragkou Christina

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Summary

The main objective of this postgraduate dissertation is the study and evaluation of the existing status of digital transformation in Greek Public Administration, and the subsequent formulation of proposals to achieve the final goal.Greece has realized the necessity to move towards the digital economy and society so that it can effectively respond to both the modern challenges of the digital age, as well as the ongoing extreme crisis conditions. In the context of the implementation of the “National Strategy for Digital Transformation of the Greek Society and Economy”, a significant dimension is the transformation & modernization of the state mechanism to better serve the citizen and the business. At the same time, Europe that has established a roadmap for a successful digital transformation by 2030, named "digital decade" has set as one of its four fundamental points, the digitalization of the public services. Digital Transformation is not a future undefined event, it is rather an imminent need, given the fact that it is primarily a matter of survival and consequently a growth factor. In view of the above, the following research questions arise, for which this assignment will attempt to provide responses: 1. Definition of the essential elements that are necessary for the digital transformation of the public administration. 2. Identification of difficulties and obstacles for Digital Transformation within the public administration of Greece. 3. Imprinting the European Union's strategy to support the State’s digital development. 4. Depicting the current national digital strategy for the digital transformation of the public administration.5. Analysis of the digital maturity of Greece's public administration and its comparison with other countries through statistical data and indicators. For the purpose of this work secondary and primary research will be carried out. Secondary research includes a systematic study of research work carried out in the field of transformation of public administration and its technological modernization in order to create the theoretical framework within which the study will move.The primary research on the other hand aims to collect new data on the subject matter. A combination of qualitative and quantitative methods will be applied in order to address the issue in a multifaceted manner. The last section will be the empirical part of the work, by showcasing, the effort of the digital transformation of the Hellenic Organization of Cultural Resources Development, under the auspices of the Ministry of Culture & Sport.

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