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Evaluation of human resources in the Independent Authority for Public Revenue (I.A.P.R.). Case Study: Tax Office of Chania

Mylonaki Myranta

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Summary

The evaluation of the Human Resources of the Public Administration aims to evaluate the performance of the personnel, with main goal to increase efficiency in the public sector.The goal of the political-administrative authority is the design and adoption of an efficient, objective and fair system of evaluation and performance of Human Resources. Human resources involved in Public Administration are the basis for achieving goals and results that are constantly set and also constantly adjusted due to the social-political and economic conditions society has experienced in recent years. This has activated specific mechanisms with the expectation that theperformance of employees will be more effective.Within this framework, the Independent Public Revenue Authority (IPRA) as a newly established independent authority, considering that the proper management of its employees is imperative, has designed a new Human Resources Management system based on 4 pillars. Τhe management system of the evaluation of the employees who belong to this authority is considered the most important of these four pillars.The introduction of the implementation of the new system caused adverse views and conflict between the employees and the Administration and also encountered several negative reactions.The result was that the plan could not be implemented entirely as it was originally designed and instituted.The questions this thesis tries to answer are the following: What determines the success or failure of an assessment system? Is it its design? Is it the way it is introduced and implemented? or are there other factors? The goal of this work is the drawing of useful conclusions about the evaluation system in IPRA through research conducted at the Directorate of Financial Services, local tax office of Chania. One of the conclusions is that evaluation is a process where activeparticipation of all interested parties must exist.The main goal of this thesis is to produce valuable conclusions on how the personnel of economic services of Chania perceive the evaluation, and hopefully that at a later stage these conclusions will be exploited by the administration of the Tax Office, in order to help in a better implementation of the procedure of the evaluation, for the benefit of all involved.The research method followed is quantitative and questionnaires were used as a tool. The sample addressed is the employees of all departments of the local tax office of Chania.

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