Institutional Repository
Technical University of Crete
Technical University of Crete
EN
|
EL
| URI: | http://purl.tuc.gr/dl/dias/B43D711F-7CD3-40C0-82B6-9EC29352E7AC | ||
| Year | 2020 | ||
| Type of Item | Master Thesis | ||
| License |
|
||
| Bibliographic Citation | Nikolaos-Touomo Batakis, "Exploring Robotic Process Automation", Master Thesis, School of Production Engineering and Management, Technical University of Crete, Chania, Greece, 2020 https://doi.org/10.26233/heallink.tuc.85827 | ||
| Appears in Collections |
The objective of this Master Thesis is to discover the criteria required for a successful RPA assessment and, therefore, raise the chances for a successful implementation. This research intends to give organisations a tool to assess potential processes for automation effectively. The literature reviewed for this study is previous research of RPA as well as successful case studies. The theoretical part of the study was completed by interviewing six experts in the field. The result of this thesis is the creation of two tools that assist organisations with the selection, assessment, and prioritisation of processes for automation.The research suggests that it is crucial to conduct a process assessment beforedevelopment since many RPA projects fail due to poor choice of processes. The resultssuggest that there are ten main criteria when evaluating a process for RPA and three criteria which in combination with some of the main criteria have an impact on the prioritisation.The Process Assessment Model is a simple but effective tool for organisations to quickly remove processes that are not ideal for automation with RPA. The Process Assessment Formula is a tool which calculates the complexity of the process as well as the value it will provide if automated to decide whether the process should be automated and categorise it in the priority table.These tools can assist organisations in deciding effectively which processes can be automated, and which are suitable for automation. Furthermore, the Process Assessment Formula can prioritise the full list of processes in order to discover which processes will provide the highest value to the organisation.
Copyright © DIAS 2013
